Mk1 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the mk1 platform collects, uses, stores, and protects the personal information of Malaysian users. By using our platform, you agree to the practices outlined in this document.
Effective Date: 1 January 2026 | Version: 1.3
1. Information We Collect
When you register and use the mk1 platform, we collect several categories of information to ensure the platform runs smoothly and securely. The types of information we collect include:
Account & Identity Information
During registration, you will be asked to provide your full name, email address, phone number, date of birth, and a password. This information is required to create and verify your account and to confirm that you meet the platform's age eligibility requirements.
Device & Browser Information
Mk1 automatically records technical information when you access the platform — including device type, operating system, browser type and version, IP address, mobile network data, and session timestamps. This data helps us detect technical errors, optimize platform performance, and identify suspicious access attempts.
Payment Information in MYR
All financial transactions at mk1 are conducted in Malaysian Ringgit (RM). We keep records of transactions including deposit and withdrawal amounts, payment methods used (GrabPay, Boost, bank transfer), and transaction timestamps. We do not store your full card number or bank account passwords — sensitive payment data is handled directly by payment processors with encryption.
Usage Data & Activity
We record platform usage activities such as games played, bets placed, time spent on the platform, features used, and navigation patterns. This data helps us understand Malaysian users’ needs and continuously improve the platform experience.
2. Purposes for Using Information and Cookies
Information collected by mk1 is used responsibly for legitimate and clearly defined purposes. We do not use your data beyond the scope described here without your prior consent.
The primary purposes for which user information is used are as follows:
- Processing account registration, identity verification, and secure login session management;
- Processing MYR deposits and withdrawals and maintaining transaction records for compliance purposes;
- Providing effective customer support when you contact the mk1 team;
- Detecting and preventing fraud, money laundering, and unauthorised account access;
- Sending important notifications related to your account, security, or changes to the terms of service;
- Analyzing usage patterns to enhance mk1 platform performance and interface.
Use of Cookies and Tracking
The mk1 platform uses cookies — small data files stored in your browser — to keep you logged in, remember your platform preferences, and analyze platform traffic in aggregate. There are two types of cookies used: session cookies, which are deleted when you close your browser, and persistent cookies that stay for a set period to enable easier re-login.
You can manage your cookie settings through your browser at any time. Disabling cookies may affect certain platform features, such as automatic login session recognition. We do not use third-party cookies for advertising purposes.
3. Data Storage, Security, and Information Sharing
Data Retention Period
Active account data is retained for the duration your account remains active, plus any mandatory retention period required by legal compliance obligations. Once your account is closed and the mandatory retention period has lapsed, your personal data will be securely deleted or anonymised.
Technical Security Measures
Mk1 employs multiple layers of technical safeguards to protect user data, including SSL encryption for all communications between your device and our servers, storing passwords as irreversibly hashed data, anomaly detection systems to identify unusual access attempts, and regular data backups to secure servers.
Sharing Information with Third Parties
Mk1 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. User information may only be shared in the following limited circumstances: with payment processors required to complete financial transactions in MYR; with relevant authorities when required by law or court order; and with third-party technical service providers involved in platform operations, subject to strict confidentiality agreements.
All third parties involved in processing mk1 user data are required to comply with appropriate data protection standards and are not permitted to use that data for any purpose beyond the services they provide to the platform.
4. User Rights Over Personal Data
As a mk1 platform user, you have the following rights concerning the personal information we hold about you:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
If any information we hold is inaccurate or outdated, you have the right to request corrections. Basic account info can be updated via your account settings.
You may request the deletion of your account and personal data. This is subject to legal retention obligations that may require us to retain certain records for a specified period.
In certain circumstances, you have the right to request that we restrict the processing of your data — for example, while a dispute regarding data accuracy is under investigation.
To exercise any of the above rights, please contact the mk1 team via email at [email protected], clearly stating your request. We will process your request within a reasonable timeframe and respond in writing.
5. Policy Changes and How to Contact Us
Privacy Policy Updates
Mk1 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, evolving legal requirements, or technical security improvements. Any significant updates will be posted on this page with a new effective date.
We encourage users to check this page regularly. Continued use of the mk1 platform after any policy changes are published will be considered acceptance of those changes. If you do not agree with the updated policy, you may close your account by contacting our customer support team.
Support & Privacy Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the mk1 team through the following channels:
- Support email: [email protected]
- Page FAQ for general enquiries about privacy and account security
- Log in to your account and use the in-account support feature for specific enquiries
Our team is committed to responding to all privacy-related enquiries in a timely manner and providing clear explanations of how we handle your data.
